Refund policy

Every Cisco Olivo piece is made to order. Nothing is produced until you place your order, which is why we don’t keep excess stock and why our return policy is built around that.
Damaged, defective, or incorrect items. If your piece arrives damaged, misprinted, defective, or not what you ordered, email ciscoolivo@icloud.com within 30 days of delivery with your order number and a photo of the issue. We’ll send a replacement or a full refund at no cost to you. You won’t need to send the item back unless we ask.
Size and change-of-mind returns. Because each item is produced specifically for you, we don’t accept returns or exchanges for size, fit, color preference, or change of mind. Please check the size guide on each product page before ordering. If you’re unsure, write to us before you order and we’ll help.
Underwear and intimates. For hygiene reasons, briefs and boxer briefs are final sale unless they arrive damaged or defective.
Cancellations. Orders go into production quickly. If you need to cancel, email us as soon as possible; we can cancel and refund in full only if production has not yet started.
Refunds. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few additional days to post it.
Lost packages. If tracking shows your order as delivered but you haven’t received it, contact us within 30 days and we’ll work with the carrier to resolve it.